FAQ (Frequently Answered Questions) at Water Park

Park FAQs



Ticketing FAQs

  • How can I purchase tickets?

    You can purchase your park tickets online up to 24 hours in advance, or book them via the call centre, any online travel aggregator sites, official travel agents or at the park ticketing counter. Debit cards, credit cards, UPI and online banking are all acceptable forms of payment. Please remember to double-check your online purchase transaction before submitting your payment.

  • What are the Ticket Counter Timings?

    Ticket counter will open 10.00 A.M. onwards

  • How do I arrange and confirm a group trip?

    For groups of 50 or more please contact our call centre on 022 – 69660000 anytime between operational hours of 9.00 A.M. to 9.00 P.M. and our guest relation executive will be happy to assist you.

  • Does Water Park have a Birthday Party package?

    Yes we do, for more details contact our call centre please contact our call centre on 022 – 69660000 anytime between operational hours of 9.00 A.M. to 9.00 P.M. and our guest relation executive will be happy to assist you.

  • Do you have combined package – Park Ticket and Food?

    Yes, we do offer combo packages starting INR 1099+GST onwards.

  • If I'm not going to enter the water, do I still need to pay?

    Yes, you will need to purchase a ticket to enter the park.

  • What are ticket refund and cancellation policies?

    . Only if the tickets are cancelled 48 hours prior to the visit date is a refund processed. Refunds processed may be subject to a refund charge.
    . Prior to issuing a refund, a 25% cancellation penalty on the contents of the cart is levied. Cancellations in part are not allowed. Cancellation or altering vehicle booking, refund is not admissible.
    . Amount will be refunded to the same mode of payment which was used during the time of booking. We will endeavour to process the refund within 30 days from the date of cancellation.

  • What should I do if I don’t get a copy of ticket confirmation?

    On completion of payment, note down the Transaction Id and Itinerary No. while awaiting the confirmation email. Else call us at 022 – 69660000 for further details.



Ride FAQs

  • What are the height, weight requirements and depth of water for the rides?

    All slides have different height and weight restrictions. We recommend that you read all the safety instructions before entering any slide.

  • Will there be any rides closed when I visit the park?

    Aquamagicaa management works hard to provide the best entertainment experience possible. Your safety is the most important part of that experience. All efforts are executed to keep the rides operational though in the event of maintenance, safety related issues or severe weather etc., we may need to keep slides non-operational. The attractions will reopen as soon as it is safe to do so.

  • What about my eye glasses?

    Please read the ride safety instructions before entering any slide/attractions.



Dress Code and Retail FAQs



Service Facility FAQs



Food FAQs